Frequently Asked Questions

Do you have a shop that we can visit?       

Artisan Leather is a website-only business. Working in this way, we provide a more efficient service to our customers and keep costs down - if we opened to the public we would have to employ more staff, which would lead to higher prices for our customers.

Can I choose some leather and have it cut to an exact size?       

We cut all our leather into two standard sizes, ready to send to our customers. These sizes are A4 (297 x 210mm) and 30x60cm.  Sorry but we don't offer a cut-to-order service or larger / different sizes of leather.

Do you do leather repairs and make items to order?       

Artisan Leather is a leather craft supplies company, selling supplies for people to use in their own projects.  We don't carry out repairs or produce leather goods for sale.  

Do you sell internationally?        

With regret, we no longer offer any international delivery services.  We currently serve the UK including the Channel Islands and Northern Ireland.  

Can I buy from you at wholesale prices?

Sorry, we aren't able to offer any discounts beyond those shown on the website.

Can I send you a cheque for my order? 

For security and stock control reasons, we only sell directly through the website, taking payment using fully secure card processing technology. If you send a cheque for your order, the items may have been sold to someone else before your cheque has been received and cleared, which leads to disappointment and confusion. Card payments are safe, quick and easy, but don't forget you can also pay using your Paypal account, which is equally secure.

How do you size your buckles?  I don't know which size to buy.

We describe all our buckles by their internal width - ie, the width of strap that will run through the buckle. For example, if you want a new buckle for a belt which is 1inch wide (25mm) you would buy a 1" (25mm) size of buckle.

Can you send me some leather samples?  If you are making a purchase and would also like to see samples of some of our leathers, please use the comments box at checkout to request these and we will pack them with your order.  If you are not making a purchase, but want us to send some leather samples, please follow this link to order your samples.